Important Notes:
|
CIS |
Russia Version |
For Russia/Ukraine and other Russian languages countries |
|
SEU |
South Europe Version |
For English/Español/Português/Italiano/Ελλάδα native languages countries |
|
EEU |
East Europe Version |
For English/Čeština/Polski/Hrvatski/Slovenski native languages countries |
|
WEU |
West Europe Version |
For English/Français/Deutsch/Italiano/Español native languages countries |
Welcome to AGM OFFICIAL STORE,This isldquoFrequently Asked Questionsrdquo Area.
Q:About The Network
A:We add a link to show you how to check the phone, whether it can be used in your country
1). All our smartphone is unlocked for worldwide use, but please check if your local area network is compatible with our AGM phones,
You can check this link:Willmyphonework.netOr “Maps.mobileworldlive.com” To see the network frequency for your country,
Please confirm with your carriers or suppliers before purchasing this product.
2) . Most of the two sim mobile phones have only one sim slot supporting 3G WCDMA / 4G network.
Q.About The Shipping Way
A.Dear customer, we offer 2 kinds of free shipping ways(Aliexpress shipping way and Singapore Post) ,whatrsquos more, we still offer DHL shipping service.
Please notice that,usually we do not send the goods to India, Turkey, Brazil, Iran and other remote island countries,if the customer insists on shipping, we are not responsible for the loss of the package.
Q.About The Certification
A.We have CE and EAC Certification, we will apply for FCC certification in the future.
Q.About After Sales
A.
1).Russian Customer:you can contact our Russia after-sale point directly.
Wisetech, Russia
2) .Other Countries : Before you open a dispute, please contact me on aliexpress first, we will find a good solution for you.
Q.About the Sensor
A.Sensor:Ambient Light Sensor,Fingerprint Sensor, Acceleration Sensor,E-Compass, Gravity Sensor,Gyroscope, Proximity Sensor.
Q.When will you send the goods?
A.We will send it within 7 days when you order, all goods will be tested before we send.
Q.I can not turn on the phone
A..Please check your phone’s battery first,if there is a protect firm on the battery,please tear it off.Try to charge your phone for at least 3 hours then to see.
Q.How to use OTA to update Android System?
Dear customer, find the appldquoupdaterdquo or ldquosystem updaterdquo,it will show that your system is up-to-date after update package installed.
Q.How is my phone always hot?
A.Dear Customer，
It is normal that the smartphone device gets hot when playing videos or games on it or charging it, however, you can reduce the hot by following actions:
1. Turn off the function and apps seldom used such as Wi-Fi, GPS etc.;
2. Turn down the brightness of the screen;
3. Turn off the apps running in the background periodically and clear cache periodically to keep enough running space all the time;
4. Uninstall abnormal apps with bugs which may cause much heat during running;
5. Do not use phone during charging unless necessary.
